FAQ
Frequently Asked Questions (FAQ)
Find answers to the most common questions about our digital software license keys, delivery process, activation, payments, and refunds.
General Questions
1. Are your software license keys genuine?
Yes. We provide genuine digital software license keys for Microsoft Windows, Microsoft Office, QuickBooks, and other software products. Every key is tested before delivery to ensure it is valid.
2. Are your licenses lifetime licenses?
Unless a product description specifically states otherwise (such as Microsoft 365 subscriptions), our Windows and Office licenses are one-time purchase licenses that remain valid according to the software's licensing terms.
3. Why are your prices lower than traditional retail stores?
Our products are delivered digitally, eliminating the costs associated with physical packaging, shipping, and retail distribution. This allows us to offer competitive prices.
Digital Delivery
4. Will I receive a physical product?
No. All products sold by KeySetPro are delivered digitally via email. No DVDs, USB drives, or physical boxes are shipped.
5. How long does delivery take?
Most orders are delivered within 5–30 minutes. In rare cases involving payment verification or technical delays, delivery may take up to 6 hours.
6. I haven't received my order. What should I do?
Please check your Spam, Junk, or Promotions folder first. If you still haven't received your order after 6 hours, contact us with your Order Number and we'll assist you promptly.
Installation & Activation
7. How do I install my software?
After your purchase, you'll receive your product key along with installation and activation instructions by email. Follow the provided steps to download and activate your software.
8. Can I reinstall my software later?
Reinstallation depends on the license type and the software publisher's licensing terms. Please refer to the product description or contact us if you're unsure.
9. What if I receive an activation error?
Simply contact our support team and include your Order Number along with a screenshot of the error message. We'll help troubleshoot the issue or provide a replacement if your order qualifies.
Payments & Refunds
10. Which payment methods do you accept?
We accept secure payments through the payment methods available during checkout on our website.
11. Do you offer refunds?
Yes. We offer a 30-Day Refund & Replacement Policy for eligible purchases. If a product key cannot be activated due to a verified issue, we'll provide a replacement or refund according to our Refund Policy.
Need More Help?
If your question isn't answered here, feel free to contact us anytime.
Store: KeySetPro
Website: https://keysetpro.youcan.store
Email: keysetprostore@gmail.com
Our support team is available to assist you with orders, product activation, replacements, and general inquiries.